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People, Process and Tools

People, Process and Tools

Over the years, it's become clear to me that to run a relatively sophisticated professional service group efficiently requires three important things; good people, good processes and good tools.

I say "efficiently" because I don't think any of the three are absolutely necessary to be successful; if one simply has great customers that pay high margins, and at whom one can then afford to throw a lot of resources, they will probably be quite successful.  This is actually kind of common in our industry.  

Take for example the customer service dimension of "customer communication".  There is a sort of "fixed cost" concept with a professional services customer that says "after a critical point, a client no longer needs any "more" communication - they are already getting plenty".  So if they are paying you enough to have someone who is able to maintain a very high degree of contact with the customer, you can weather a lot of storms.  This same fixed cost concept applies to project management, development, systems administration, and more.  If you can cover the customers fixed cost for that service, everything else they pay you for is extra.


When in the Market!

When in the market for custom software, don’t settle for second rate. Hire a team of top notch professionals who pride themselves on developing only the best software solutions available, providing every client with the highest quality product, in both design and functionality, first rate expertise from beginning to end, and coupled with Five Star Licensing and First Class Support Packages to ensure evolving compatibility and dependability in this booming Cloud Computing Era.


Transition from Organic to Mechanistic

The Transition from Organic to Mechanistic

In the early 1900's, Henry Ford transitioned an otherwise organic, craftsmen-driven industry into a highly mechanistic assembly-line driven process.  In so doing, he cut the cost of production dramatically, and increased wages to his workers.  Later, Ray Croc transformed the food industry by similarly mechanizing an otherwise organic, craftsmen-driven food industry.  He dramatically reduced production costs in the process.

In fact, most industries throughout history have made this transition. One holdout?  Custom application development.  Today, this remains a largely organic, craftsmen-driven industry despite hundreds of billions of dollars of expenditure every year and countless theories and certifications on code management, project management, etc.


Dietzler's Law misses the most important consideration: Cost

As the product driver behind WorkXpress ( for over 13 years now, and as I've watched the PaaS market from its beginning, Dietzler's Law is the sort of thing that I've bumped up against many many times.

I believe the law as written has one fundamental flaw though that makes it fall apart; cost. People don't "want what they want" as the law proscribes, but rather, they live with what they can afford. Cost is the ultimate driver in determining the set of features that a business user will implement. 



Enterprising Cloud Interview With WorkXpress CEO Treff LaPlante

"We see effective utilization of Platform as a Service (PaaS) as one of, if not the, largest cloud computing opportunities for large enterprises in 2013 and beyond. So we were eager to learn more from a PaaS industry leader, Treff Laplante, CEO of WorkXpress PaaS.

One of the topics we discussed at length was the emerging trend of a strategic PaaS partner at the center of the CIO’s cloud strategy. As executives scan their inventory of cloud and legacy applications, the first choice for any use case should be a SaaS solution. If a CSP has already built a SaaS solution that addresses your business needs, chances are it will be a cheaper and better experience to go SaaS.

But given the unique business processes of every enterprise, there will be many more use cases that cannot be addressed with packaged SaaS offerings. To address these unmet application requirements in a cost effective manner, large enterprises will more and more partner with a PaaS platform such as WorkXpress,, Zoho, CloudFoundry, or Apprenda and rapidly build their own custom applications on the platform. PaaS provides developers a framework for rapid development and deployment of custom code, and also affords many additional benefits to the enterprise, including: standardized analytics, enforcement of compliance standards, and increased visibility within the enterprise application inventory. "

To read the full article, click here

Open 4 Business Online and WorkXpress Announce Unique Integrated Cloud Services Platform Alliance

Cloud Computing – Bigger Than the Internet

Last year, a study commissioned by SAP hailed cloud computing as the “new IT revolution…with even more potential for positive economic impact (than the Internet).”

It may seem surprising to compare Cloud Computing to the greatest technological revolution of this century, but the study provides the figures to back up their claims.

In 2010, Cloud Technology added more than 80,000 jobs across 11 companies in the U.S. These companies showed rapid growth despite a serious recession. 

Gartner and Forrester Research studies both projected a 25% growth in Cloud Based technology over the next four to five years. That could translate into 472,000 new jobs in the next five years. Extrapolating that growth on a global basis, cloud could easily surpass the job creation net of the Internet. 

Now businesses of all kinds, within and out of the technology industry, are benefiting from the innovations cloud computing can provide to improve productivity, reduce costs, create scalability, and compete globally in a more even playing field with larger companies. 



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